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POLICIES

Giving You the Best Experience

We love all of our clients at GOTOX, and we want to make sure everyone feels at home in our care. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. ​

 

Cancellation Policy - We ask that you notify us no less than 24 hours prior to your scheduled appointment time if you are unable to make it. Please note that appointments made within 24 hours are subject to confirmation by one of our practitioners. Upon booking, a credit card is required to hold your appointment. Your card will not be charged unless you cancel within 24 hours of your appointment or do not show up for your appointment. If you cancel within 24 hours or do not show, you may be charged a $25 fee. Please be respectful of others who would love your appointment slot & the providers time. 

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Refund Policy - The purchase of promotional packages or discounted/sale services are non-refundable.

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Privacy Policy (Last Updated 12/09/2023) - This Privacy Policy describes how GOTOX ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, book our services, or otherwise interact with us ("Consumers"). We are committed to privacy protection and security of Personally Identifiable Information (PII). Please read the Privacy Policy below to understand more. By using or accessing our website or services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

    • We collect the following types of information:

      • Personal Information: We may collect personal information (including name, phone number, email address, and any other information you provide) when you are booking an appointment or using our website.

        • This personal data may be used to contact you with marketing and/or promotional materials. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

      • Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

      • Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

  2. How We Use Your Information

    • The information collected may be used for the following services:

      • Providing Services & Communication: Your information may be used to respond to inquiries or provide you with details/updates regarding services. We may also send you important updates and promotional materials. You can opt out of promotional communications at any time.

      • Website Improvement: Information may be used to improve our overall website functionality or content.

  3. Sharing Your Information​

    • ​Your Personally Identifiable Information is not shared or sold to any third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, your information may be shared in the following situations:

      • Business Operations: Your information may be shared with third-party service providers who assist us in performing essential business functions, such as customer support, payment processing, and website maintenance.

      • Compliance with Legal Requirements: Your information may be disclosed when required by law or to comply with legal processes.

      • Sale or Merger: In the event of a sale, merger, or acquisition of our business, your information may be transferred to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

  4. Your Choices and Rights

    • You have the following rights in regards to your information:

      • Access: You can request access to the personal information we have.

      • Rectification: You can request corrections to inaccuracies in your personal information.

      • Deletion: You can request the deletion of your personal information, subject to legal obligations.

      • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

  5. Changes to this Privacy Policy

    • This Privacy Policy may be updated occasionally to reflect changes in our practices or other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website with the date at the top of the policy. Customers are encouraged to review this Privacy Policy periodically to stay informed.

  6. Contact Us - If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by phone or email.

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